At aec345 Responsible Gaming — Your safety is our priority

1What Is Responsible Gaming and Why It Matters

Responsible gaming means enjoying gaming as entertainment while staying within your personal means and limits. At aec345, we believe gaming becomes a truly valuable experience only when players choose to play freely, with awareness, and for the joy of it.

Many people in Bangladesh see online gaming as a source of entertainment and excitement. But when it becomes a habit that starts to negatively affect family life, work, or finances, it's no longer just entertainment. aec345 wants every user to recognize that difference.

The core principles of responsible gaming include: not betting beyond what you can afford to lose, not treating gaming as a source of income, prioritizing time with family and friends, and staying aware of your own mental state. aec345 provides multiple tools and services to help you live by these principles.

2Signs of Problem Gambling

Problem gaming or gambling often starts gradually and can be difficult to recognize on your own. aec345 wants you to know these warning signs so you can act quickly if needed:

• Urge to Increase Bets: Needing to bet increasingly larger amounts to feel the same level of excitement.
• Chasing losses: Chasing losses by playing more to recover money already lost.
• Dishonesty: Hiding the extent of your gaming or any losses from family or friends.
• Borrowed: Borrowing money or dipping into savings to fund gaming.
• Social Withdrawal: Withdrawing from family, friends, and work because of gaming.
• Emotional Distress: Feeling irritable, anxious, or restless when you are unable to play.
• Loss of Control: Being unable to stop even when you want to.
• Work or Family Problems: Gaming causing problems at work or within the family.

3aec345 Safety Tools

Aec345 offers multiple responsible gaming tools on its platform, all of which you can activate anytime from your account settings. These tools help you stay in control of your gaming habits:

• Deposit limit: Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set, but increasing a limit requires a 24-hour waiting period.
• Loss limit: Set a maximum amount you are willing to lose within a given period. Gaming stops automatically once the limit is reached.
• Betting Limit: Restrict yourself from placing any single bet above a set amount.
• Session Time Limit: Set how long you want to play in a session. You will receive an automatic notification when your time is up.
• Reality Check: You'll receive reminders at set intervals showing how long you've been playing.
• Cooling-off period: Temporarily pause your account for 24 hours to 30 days.
• Self-Exclusion: Permanently close your account for 6 months to 5 years.

4Self-Assessment Test

Staying aware of your gaming habits is important. Ask yourself the following questions and answer them honestly:

5Budget & Time Management

The most effective approach to responsible gaming is planning ahead. aec345 recommends that every player set their budget and time limits before starting to play:

• Entertainment Budget: Keep gaming within your entertainment budget. Spending no more than 5% of your monthly income on entertainment is a reasonable and safe benchmark.
• Loss tolerance: Only use money for gaming that you can afford to lose without affecting your daily life.
• Setting a win target: Stop playing once you hit a set win amount. Chasing more after a win often leads to bigger losses.
• Daily Session Limit: Build a habit of not gaming beyond a set amount of time each day.
• Take a Break: Take at least a 10–15 minute break every hour. Get up, walk around, and drink some water.
• Consider Your Mental State: Avoid gaming when you're feeling depressed, exhausted, or under the influence. Your judgment is impaired in these states.

6Minor Protection

Aec345 strictly prohibits gaming by anyone under 18. We believe families can work together to keep children and teenagers away from online gaming:

• Use a password-protected screen lock on your device.
• Install parental control software on your browser.
• Never share your aec345 account password with anyone.
• Always log out after each session.
• Have an open conversation with your children about the risks of online gaming.

If you suspect that a minor has accessed your account, contact the support team immediately. We will investigate promptly and take the necessary action.

7Self-Exclusion & Taking a Break

Sometimes the smartest move is to step back. With aec345's self-exclusion feature, you can close your own account for a set period of time:

• Cooling-off period: A temporary break from 24 hours to 30 days. You will not be able to play during this time, but your account will remain open.
• Self-Exclusion (Short-term): Full account deactivation for 6 months to 1 year. Requests to open a new account during this period will not be accepted.
• Self-Exclusion (Long-term): Permanent exclusion for 1 to 5 years. A cooling-off period applies before rejoining, even after the exclusion period ends.
• Permanent Exclusion: If you wish, you also have the option to permanently close your account.

To activate self-exclusion, go to the "Responsible Gaming" section in your account settings or contact the support team. Once self-exclusion is in effect, it cannot be lifted before the period ends.

8Support & Professional Advice

Problem gambling is a recognized mental health condition and can be hard to manage alone. aec345 is always here for you and sees asking for help as an act of courage.

Our support team is available 24/7 via live chat. Reach out with any question, concern, or request for help — we will listen without judgment.